Frequently Asked Questions

There are so many questions about hair loss: Why did I lose my hair?, How do I choose a hair system?, How do I care for my wig? Can I sleep in it? Swim in it? and on and on. While you’ll need to ask your dermatologist about the medical aspect, we’ve got answers to some of your questions. From general questions to questions about specific systems we use and love here at Salon Juan. If you have more questions, please feel free to call or email or set up a consultation.

FAQs for Cesare Ragazzi

Cesare Ragazzi FAQs


Is the CRL system a wig?

No. Unlike a wig, the CRL system is molded to precisely mirror your scalp, hairline and original direction of growth. Once in place a client can return to a fully active life including swimming, wearing a helmet and high impact sports, as well as full styling treatments.

Is the CRL system a transplant?

No, the method is non-invasive and non-surgical. There is no risk of incompatibility or rejection.

Can the system leave permanent marks or scars?

There is absolutely no risk of scars or tissue damage. The system has been dermatologically-tested in conjunction with leading universities and all clients undergo a patch test before treatment commences.

Will the CRL system damage hair regrowth?

No, the system will not affect hair regrowth.

How long does the CRL system last?

In theory, as all goods subject to wear and tear, it could last forever, but in practice hair is subject to breaking because of traction and/or tearing, therefore duration is subjective and it also depends on the care and servicing. In any case it can be replenished at all times

Can I change the color or cut?

Absolutely. The CRL system is practical and very functional: you can change your hairstyle and use styling products such as gel, hairspray, mousse.

Are there any contra indications?

No, the method is clinically tested and hypoallergenic, also for safety, patients undergo an allergy test specific.

What is the difference between baldness and hair loss?

Baldness describes irreversible and permanent hair loss. Hair loss describes the process, and can potentially be slowed.

What is the difference between male and female hair loss?

Diet, hormones, pollution, genetics and stress can all contribute towards hair loss. However some factors are more common in different genders, such as hormonal imbalances being more common in women and pattern baldness which is far more common amongst men.

Isn’t hair loss natural?

Every day we lose about 20-100 hairs naturally (150-600 per week) and this is part of the normal physiology. It is common to notice hair loss whilst washing. Cesare Ragazzi Laboratory consultants are trained to recognize whether the rate of loss is a cause for concern or normal.

How can I care for my CRL system?

Your consultant will advise you on how to care for your hair between visits to the clinic.

miscellaneous faqs

Miscellaneous FAQs


What can I do about my eyebrows?

Permanent eyebrow makeup can help complete your look. Our friend Jennifer Welch is talented and compassionate. If you aren’t ready or choose not to have permanent makeup, the blog EyelineHer has amazing videos demonstrating how to recreate your eyebrows.

Will I need to shave my head?

Our hair replacement solutions may be attached in many ways, although some clients do choose to shave their head. We attach hair systems using clips, combs, tape and medical-grade adhesives.

What products can I use with my hair system?

Hair systems made with human hair can be washed and conditioned with standard shampoos and conditioners, although we recommend using products free of sulphates and parabens, and with color protection to increase the lifespan of your system and prolong time between color touch-ups. Salon Juan also offers washing and styling services, as well as color services.

You can use hairspray and other styling products sparingly, but it is not recommended as product build-up can damage human hair over time by attracting dust and dirt, and can lead to tangling.

Can I file an insurance claim for my wig?

A wig is considered a cosmetic item, so you would need to file an individual insurance claim.  It is advisable for your hair provider to notate on your invoice that you purchased a “full cranial hair prosthesis”.

I have trichotillomania. What are my options?

There are many options for people with trichotillomania. Depending on your unique circumstances, options include a full wig, toppers or a hair piece custom-molded to your scalp. A consultation will help us better determine the best step for you.

how to wash your hair system

Hair Care

Info Coming Soon

FAQs for Follea wigs and topettes

Follea Wigs & Topettes FAQs


How long will it take to receive my order?

If we have the product you ordered in our inventory, it normally takes approximately two days from your consultation to receive your order. If we do not have the item in stock, it may take up to six weeks from your consultation appointment.

How long will my Follea hair last?

A Follea wig or topette can last between 2-4 years if you take proper care of it. We’ll show you the best methods for best caring for you hair, including how to wash, condition, style and store your piece.

Will the color of the hair change over time?

Since Follea wigs and enhancements are made from 100% human hair, they will react to chemicals and the environment in the same way that natural hair would. So, the color will lighten slightly over time. Keep this in mind when re-ordering a hairpiece as even the same color previously ordered may appear darker than you remember.

Can I color the hair?

Absolutely! You can customize your Follea hair to fit your personality and lifestyle, just as you would your natural hair. For instance, you could add sunny highlights in the summer and the latest trends in hair color all year long.

Can I swim in my Follea hair?

Wearing your hair creation while swimming is not recommended. We advise wearing an older hairpiece or a swim cap instead.

Can I sleep in my Follea hair?

You should never wear your Follea hair while sleeping as it will compromise the integrity and longevity of the piece, and likely create hard-to-remove tangles. If sleeping while wearing it cannot be avoided, we encourage you to purchase a silk pillowcase for those occasions.

How often should I wash Follea hair?

We recommend washing your Follea hair once every seven days or when it feels dirty and the ends do not move naturally. You will get to know when your piece needs to be washed!

How do I know if I have an authentic Follea product?

The labels on Follea products include a unique serial number, printed in black lettering on a transparent background. While there have been other formats for the serial numbers in the past, the current codes all start with the letters “FL”. The serial numbers on the labels allow Follea to authenticate and trace all Follea pieces. When you receive your Follea hair, please visit the Product Registration page on their website to enter your label information so they can register the product to you and confirm whether it was issued by Follea.

Are Follea wigs pre-cut?

Follea wigs and topettes are layered and requires some styling especially around the perimeter and the bang area. We recommend that you have your piece cut and styled, because a great wig deserves a great hairstyle!

Can I style Follea hair with hot tools?

Follea is made with 100% human hair, so hot tools will work the same as they do on natural hair. That said, it is preferable not to use hot tools daily due to the fact that any damage you do to the hairpiece is permanent.

If you absolutely must use hot tools, the maximum heat that should ever be applied to your Follea hair is 356 degrees Fahrenheit (180 degrees Celsius) because European hair is fine and more easily damaged. If you keep your iron at 300-320 degrees Fahrenheit (150-160 degrees Celsius), you risk damage to your Follea hair.

Does Follea offer wigs for people with total or near total hair loss?

Follea offers wigs specially made for those who have lost their hair due to alopecia, radiation or chemotherapy treatments, or other causes. A specialized wig for total hair loss must not only be comfortable against sensitive skin, but it must also be durable enough to withstand the active lifestyles of all wearers, some of whom are athletes. Follea’s Gripper collection is specifically designed for individuals with complete hair loss.

Can my Follea hair be repaired if needed?

Depending on the product’s condition, it can be repaired. The cost for repair is usually one-third the price of the wig and takes approximately six weeks to complete. We do not do the repairs at the salon, but rather send it to Follea or other trusted technicians for restoration.

Should I shave my head?

It is not required that you do this to wear Follea hair. There are many different base designs for a variety of attachments, including, but not limited to, microfiber grips, clips and combs. Many women with hair even integrate their own hairline into the front bangs for an even more natural look.

With Follea’s Gripper™, no hair is recommended, as the silicone panels work best when they adhere to the skin and may pull on existing hair if you are very active.

Can my regular stylist color/cut my Follea hair?

Because hairstylists often lack the training or experience in working with fine European hair wigs and hairpieces, we strongly recommend you work with a Follea-certified stylist to maintain, cut and create special color effects for your Follea hair. While your piece is 100% human hair and can be colored and styled just like natural hair, their are limits and measures that should be taken, which an untrained stylist may be unaware of.

I wear a wig, and my scalp is very sensitive. What can I do?

Follea uses superior hypoallergenic materials in our Follea products that are carefully sourced and selected for maximum quality. However, sometimes even the best materials can irritate very sensitive skin. One way to prevent this is to wear a wig liner made of a soft fabric with minimal seams.

If you are experiencing undue or visible skin irritation, extreme discomfort or rashes as a result of wearing a hair addition, consult your dermatologist before making another hair purchase.

Additionally, our Gripper wigs are constructed with silicone tabs. Silicone tabs offer a comparatively inert alternative to the polyurethane tabs commonly found in wigs.